Ordering

Can I change or cancel my order?

We process orders very quickly to get your gear out to you as soon as possible, which means in most cases, we can’t make any changes after an order has been placed. We cannot make any changes after we have sent a shipping confirmation email with a tracking link.

That being said, if you have already placed an order and would like to

  • Cancel the order
  • Add or remove items
  • Change the shipping address

please contact our support team within 30 minutes of placing your order.

For the best chance of us being able to honour your request, please send your message with the subject line “Modify or cancel order” and include your order reference number (R123456789) in the body of your message.

Cancellations and order modifications are not guaranteed and can only be made during business hours (Monday – Thursday from 6am to 5:30pm, Friday from 6am to 4:30pm).

When will my order ship?

Our products fall into two categories: In Stock & Pre-Order, and each item’s type is listed on its product page. 

In Stock items in orders placed Monday–Friday will ship within 24 hours. Orders placed after 12 am on Friday and throughout the weekend will ship the following Monday.

  • Please note that in November and December orders may take a little longer to ship out. Thanks for your patience!

Pre-Order items can take up to two weeks to ship, depending on the product. We provide a delivery estimate on the product page.

  • If your order contains a mix of In Stock and Pre-order items, the entire order will not ship until all of the Pre-orderitems have arrived at our warehouse. If you need something more immediately, please contact our team here.
Do you sell gift cards?

We offer e-gift cards in denominations of R250 to R5000, here on the site. They’re exclusively digital. You can choose the recipient and the date when the email notification will be sent to the recipient. Your recipient will receive an email with a code to apply at checkout. 

During checkout, we’ll ask you for a shipping address because almost all of our items physically ship. This is just a formality, and we’ll be sure to email the e-gift card to your recipient on the date of your choice. Nothing will be mailed out.

Gift cards can be redeemed in the promo code/gift card area of checkout. 

Any portion not used on a first order would be saved for the future. 

Gift cards do not expire.

What methods of payment do you accept?

We accept PayFast as well as Dude Awesome gift cards.

Do you have coupons or discounts?

We try to offer the best price we can to all of our members at all times, and we strive to only carry quality products that are worth your hard-earned Rands.

Can I include a gift receipt or gift message with my order?

Dude Awesome orders are shipped with a packing slip that omits the price of each product and includes instructions on how to make a return, so no separate gift receipt is needed.

We do not offer the option to include a gift message with your order.

Do you offer gift wrapping?

At present, we do not offer gift wrapping for orders, so please plan accordingly! But our packaging is so pretty you can just use that.

Returns

How do I make a return?

We are not currently able to provide prepaid return labels for addresses outside the U.S.

As a result, international customers are responsible for return shipping. Please send your return package to:

Dude Awesome
c/o Returns Department

Inside the package, be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address registered on Dude Awesome, and order reference number (R123456789).

Can I exchange for a different size?

If you realize after delivery that the product you ordered doesn’t fit the way you want it, we will gladly assist with any returns. Because almost all our products come directly from the USA, any costs involved will be the responsibility of the client. Unless it was an error on our side then we will gladly return it at no extra cost to you.

How long will it take to receive my refund?

We try to issue refunds as quickly as possible! Unless otherwise noted or requested, the refund will go back to the original form of payment.

For returns set up through our Happy Returns portal and mailed back to us, the refund will be issued when the carrier scans in the package.

We will notify you via email when your return has been processed and the refund has been issued. 

Please note that credit card refunds will show up on your card’s online account within 5-7 business days after the card issuer finishes processing it on their end. Refunds to a PayFast account will show up later the same day. Refunds to store credit will be available instantly.

Please note that any outbound shipping fees paid are non-refundable. Return shipping is free.

What is your return policy?

We want you to love your Dude Awesome experience, so we offer free returns on any item that is incorrect because of an error from our side. If the mistake was on the clients side then we will offer assistance in returning your order as well as re-ordering a replacement from the USA.

Orders placed between October 1 and December 31 are eligible for return through January 31 of the following year.

Returned items must not have been worn, altered, washed, or damaged, and must include all original packaging and tags. 

While most items are eligible for return, some items are Final Sale and are clearly marked on their specific product pages, in your shopping cart, during checkout, and in order confirmation emails. Final Sale items are never eligible for return or exchanges.

Head’s up:

  • Footwear must be returned exactly the way it was shipped to you: completely clean and unworn with the shoes in their original, undamaged shoe box. If we sent your shoe box within a larger box, please send the shoe box inside of that larger box to preserve the shoe box. Any footwear returns that do not include the original undamaged shoebox will not be accepted.
  • Certain product categories are ineligible for return, including (but not limited to) underwear, socks, grooming products, food/drink items, and items marked on their product pages as final sale or clearance.
  • Refunds do not include any shipping costs paid on your original order, if applicable.
I received a damaged, defective or incorrect item. What do I do?

If you’ve received an order containing a damaged, defective, or incorrect item, please contact our support team as soon as possible with your order number and a photo of the issue — we’ll make it right.

Shipping - Covid-19 Updates

Are you guys still shipping?

Yes, our warehouse is up and running. You may experience an extra 1-4 days of processing time because warehouse is working under an enhanced safety plan to ensure the safety of our employees.

Is it safe to ship and receive packages?

We wouldn’t ship packages if we didn’t think it was safe. We’ve been closely monitoring guidance from the DOH and they currently believe that there is very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures, and they say there have not been any cases of COVID-19 in the South Africa associated with imported goods.

How are you handling signature requirements?

Many carriers are providing “touchless” deliveries. In lieu of a signature they may verify first/last name verbally or you can leave a signature release form on your door. Give us a shout at info@DudeAwesomeSA.com if you experience any issues. 

When will I get my order?

As part of our enhanced safety plan at our agents warehouse, we have implemented staggered shifts, social distancing procedures, extensive cleaning, and other measures to ensure the health and safety of our team. This has added an additional 1-4 days to our standard shipping window —we hope you understand. The estimated RSA delivery date in your confirmation email is accurate, however, if you have questions about your order status don’t hesitate to reach out to info@DudeAwesomeSA.co.za.

Please note, international orders may encounter additional carrier and customs delays during this time. 

Can I reroute my order?

If you no longer have access to your work address/original delivery location due to COVID-19 and you need to re-route your in transit shipment please contact info@DudeAwesomeSA.co.za as soon as possible and we’re happy to work towards a resolution. 

Can you extend your return window?

Effective immediately, we’ve adjusted our return window from 30 to 60 days from date of delivery to accommodate delayed packages or circumstances around COVID-19 that may have prevented you from receiving your gear in your scheduled delivery window.

Please note that many of our physical return options have been closed during this time and are gradually reopening, depending on state and local restrictions. Please see here for the current status of return locations near you.  Otherwise, we recommend selecting the mail in option (through FedEx or USPS). We do not anticipate any refund delays at this time.

How much does shipping cost?

All shipping costs have been included in the listed price.

Can you delay shipping my order?

We are not currently able to delay shipping an order. 

We ship very quickly, so, especially for RSA-based deliveries, if it will not be possible to be present to receive an order soon after it’s placed, we would recommend waiting to place it until it’s convenient to receive it.

Please see here for more details on our shipping processes.

How do I track my order?

As soon as your order has been shipped, you will receive a shipment notification email with the tracking information for your item(s). Some orders containing multiple items will ship in multiple packages, and you’ll receive a shipping confirmation email with a tracking link for each package.

You can also quickly access tracking information for past orders in the Order History section of your account.

Do you offer expedited shipping?

Dude Awesome does not currently offer any expedited shipping options.

While we aim to ship your order to you as quickly as possible, please note that we cannot accommodate any requests for expedited shipping, especially during the holiday season.

What carriers do you use?

We have arrangements with DHL and FedEx for all our international shipments and locally we will be using Courier Guy.

Will I have to pay customs on an international order?

These additional fees are included in the cost of the products.

Customs, duties, and taxes can vary widely, so we have taken the guess work out of it so you can just be worried about using your awesome gear.

Tracking shows as delivered, but I don’t have my package. What do I do?

Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it’s been physically dropped off.

Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding or jammed. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.

If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us.

Products

What size am I?

Dude Awesome carries products from many different brands, so sizing varies. Please see the “Sizing” tab at the bottom of each individual product page for our sizing advice on a specific item.

If you need any further guidance, we’re here for all your questions on sizing and fit. Please contact our support team!

Clothing Sizing

We try whenever possible to provide a size chart with exact garment measurements for each size. Occasionally, we instead provide body measurements, the measurements of the person who would wear a given size. We always note which type of measurement is provided.

We always recommend comparing the garment size chart measurements against those of a similar item you already own and whose fit you like or against your own current body measurements. 

For garments with garment measurement size charts, here’s where to measure:

All garment measurements are taken with the item laid flat and any zippers, buttons, etc. closed up. 

Tops:

  • Half Chest: Measure across the front chest at 1 inch/2.5 cm below the armpits of the garment.
  • Chest: Double the Half Chest measurement.
  • Length: With the garment face up, measure from the spot where the collar of the garment meets the shoulder seam straight down to the bottom hem.
  • Shoulder: With the garment face up, measure from the shoulder seam down to the end of the sleeve, including any cuff.
  • Sleeve: With the garment face down and any sleeves stretched out, measure from the center of the back where the collar meets the body of the shirt down the length of the sleeve, including any cuff.

Bottoms: 

  • Waist: With the garment face up, measure across the waistband and double this for the waist circumference.
    • Keep in mind that, for many clothing brands, the actual waist circumference is often not equal to the garment size and is usually larger. For example, a size 34 pair of pants often has an actual waist circumference of 35 inches or more. 
  • Inseam: Measure from the seam in the center of the crotch down the leg seam to the bottom of the leg, including any cuff.
  • Thigh: Measure across the leg from 1 inch/2.5 cm below the crotch and double this to get the thigh circumference.
  • Leg Opening: measure across the leg opening and double to get the leg opening circumference.

For garments with body measurement size charts, we recommend measuring your body and finding the size that matches your body’s measurements, using a soft cloth measuring tape. Metal measuring tapes do not accurately measure the curves of the body. If you don’t have a soft cloth measuring tape, measure yourself with a piece of string and compare this length to a hard ruler or metal measuring tape.

Here’s where to measure your body; having someone else measure you gets more accurate results:

  • Chest: Stand and take a deep breath. While holding it, measure around your chest 1 inch/2.5 cm below your armpits.
  • Shoulder: Stand and measure from the edge of your arm where it meets your shoulder down the outside of the arm to your wrist.
  • Sleeve: You may need an assistant for this one. Hold your arm out wide and firm. Measure from the center of your back where it meets your neck down the outside of your arm to your wrist.
  • Waist: Stand and bend to one side and find the natural fold in your side. Put your finger in that place. Stand back up, take a deep breath, and, while holding it, measure around your body at that point. 
  • Thigh: You may need an assistant for this one. Stand and measure 1 inch/2.5 cm below the crotch around your leg.
  • Inseam: You’ll need an assistant for this one. Stand and measure from the crotch down your inner leg to the bottom of your ankle.
Footwear Sizing

Unless otherwise marked, all footwear is shown in U.S. men’s sizes. Here is a chart with general conversions to U.S. women’s and European shoe sizes. Every shoe brand and style is different, and certain styles will be marked on the “sizing” tab of their product pages as fitting a size or so larger or smaller than typical, so please check there before selecting your size. 

 

 

Can I be notified when an item is back in stock?

Due to Dude Awesome’s business model, some brands and sales are only on the site for a limited time, so we won’t always restock something we’ve sold in the past.

If there’s a particular product you’re interested in that’s currently sold out, we recommend signing up for a restock notification on the product page by selecting your out of stock desired size or color and then clicking the ‘Notify Me’ button.

Once you’ve done that, we will automatically send you an email if and when that item is back in stock! 

Do you offer a warranty on your products?

As a retailer, Dude Awesome carries a wide range of different products, so we don’t offer a blanket warranty on everything we sell.

Many of the brands we work with do offer warranties for any issues outside of normal wear and tear. If you’re not able to get in touch with a brand directly, please contact our support team and we’ll be happy to help coordinate a warranty claim or see what else we can do to make it right.

At the end of the day, we stand behind everything we sell on Dude Awesome. As long as you haven’t been climbing mountains in your flip-flops or hammering nails with your knife, we’ll try our best to help you out.

My Account

What is the status of my order?

You view the order status of any recent orders in your Order History.

Please keep in mind that if your order contained any items listed as Pre-Order on the order confirmation email, your entire order will only ship once all of the Pre-Order items have arrived at our warehouse.

If you’d like us to split your order and immediately send out any items listed as In-Stock on the order confirmation email, please contact our support team with your order number. We explain more here. 

How do I unsubscribe from Dude Awesome emails?

We understand that your inbox is sacred and want to make sure we’re sending emails at whatever cadence is right for you.

You can update your email preferences at any time using this link.

Your options are:

  • All Dude Awesome Emails (2-3 per week)
  • Once Per Month
  • Clearance Events Only (4 times per year)
  • Unsubscribe

Please note that whatever option you select, you will always receive an email order confirmation and shipment notification after placing an order.

Where can I check my store credit balance?

Logged into your Dude Awesome account, go to My Account > Details to see your current store credit balance.

Your store credit balance is automatically applied towards your purchase(s) at checkout until it is used in full.

How do I create a Dude Awesome account?

You may create a Dude Awesome account using our simple sign up process, where you only need to provide your email address and create a password. You may also choose to use a 3rd party provider for a one-click account registration, authenticating through Google or Facebook. We only collect the information necessary to create your account through these 3rd parties. If you would like any further information on how we collect and protect your personal information, please refer to our Privacy Policy. 

Other Questions

What currency are your prices in?

The prices for all of our products are given in South African Rands.

How can I become a Dude Awesome Ambassador?

While we are not currently onboarding new Dude Awesome Ambassadors, if you’d like to be considered for the next round, please visit this link and apply using the ‘Ambassadors’ section.

There’s no secret recipe to becoming an ambassador, but most of our current crew have these things in common:

  • a track record of doing rad stuff
  • professional experience in writing and/or photography
  • a strong following on social media

Good luck! Feel free to tag us (@dudeawesomesa or #livelifeawesome).

How do I submit my brand to be featured on Dude Awesome?

We’re always on the lookout for high-quality gear with a unique story. Whether you’ve started your own brand or came across an amazing product during a recent adventure, you can let us know by visiting this link and filling out the ‘Brand Suggestions’ section.

Your information will be sent directly to our buying team for their consideration.

Please note that our support team is not able to answer any questions related to brand submissions.